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The MAG set-top box is a passive cooling device without fans. In the case of manual settings check the correctness of STB access parameters ( IP address, Network mask, Gateway, DNS server) and network device configuration.If parameters are not set, you need to eliminate the cause of failed autoconfiguration (restart STB, check network device configuration and (or) contact Service Provider).If autoconfiguration (DHCP) option is used then correct values of network parameters must be assigned in STB ( IP address, Network mask, Gateway, DNS server ) - see Network info: The password value is stored in User data ( to remove the password - System settings / Clear user data). Delete (forget) the wireless network from the STB list and refind/reconnect.Check that Authentication Mode, Encryption parameters on both sides of the connection (STB and at Wi-Fi access point) are the same.

If possible, check whether STB is able to connect to another access point (to another WiFi-device).If the wireless network is detected, but you can not connect to the network: Perhaps, it is necessary to solve the access problem on the side of the desired network (WiFi access point). If STB does not detect the wireless network, check if the wireless network is detected by other devices (for example, by smartphone).If STB does not detect external WiFi adapter (when connecting adapter to STB appropriate message is displayed), make sure the module is working (on other devices), and also in module compatibility with this type of set-top box - see Wireless Wi-Fi access.

If the link status is "Down", there is no connection to the Wi-Fi access point: In the status window, the link must be "UP" ( Network / Wireless (Wi-Fi) / Network info).

If manual settings are used check correctness of corresponding access parameters (IP address, Network mask, Gateway).

If these parameters are not assigned, you need to find out and eliminate the cause of the autoconfiguration error (restart STB, check network device (router) settings and (or) contact network service provider)

If autoconfiguration (DHCP) is used, the correct values must be assigned for the parameters IP address, Network mask, Gateway (see Network / Wired (Ethernet) / Network info).

Network device on provider side is defective, incorrectly configured or programmatically disconnection on opposite network connection side.

Network device on the user side (like a switch, router) is defective or incorrectly configured.

The network cable is damaged or connectors are not inserted or inserted not sufficiently tightly on both sides.

If LED is not lit and (or) status of the link is Down - it means that STB disconnected from the network.

The status of the link must be Up (see Network / Wired (Ethernet) / Network info). Make sure that the LED indicator on STB's Ethernet socket is lit. If it possible, check for network (Internet) connection on other home devices (computer, smartphone, etc.):